AUTHOR, TITEL: Bennett, John L. (Hrsg.),Building decision support systems,Reading, Mass. [u.a.],Addison-Wesley Entscheidungsunterstuetzungssystem

CONTENTS

Chapter 1 Overview
John L. Bennett

Introduction
Purpose of This Book 4
Scope and Coverage of the Content
A Commentary on the Chapters 7

Chapter 2 An Approach for Designing Decision Support
Systems 15
Eric D. Carlson

Introduction 1 5
Requirements for DSS 17
Analysis of DSS 20
A DSS Design Framework 23
Using the Design Framework 27
Concluding Arguments 36

Chapter 3 Analysis and Design of the User Interface for
Decision Support Systems 41
John L. Bennett

Introduction 4 1
The User-Computer Interface 45
What the User Sees, Has to Know, and Can Do 46
The DSS Designer Cannot Impose Process When a Problem Is
Unstructured 48
A Definition and Measures of Usability 49
Translating Usability Considerations into Design Impact 52
The User Needs More than a Graphics Programming Language
Designing a Context for InteractionÑthe User Interface 55
Summary 62
viii   CON TEN TS

Chapter 4 Developing the User Interface for Decision Support
Systems 65
Eric D. Carlson

Introduction 65
Examples 66
Trade-offs 71
Design Techniques
Hardware Selection
Software Packages
Programming Techniques 81
Summary 86

Chapter 5 Integrating Optimization Models with Information Systems
for Decision Support 89
James S. Dyer and John M. Mulvey

Introduction 89
A Preview of Two Problems 90
The Choice of an Optimization Model 97
Interactive Decision Making Within a DSS 103
Implications for Builders of DSS 106
Summary and Conclusions 109

Chapter 6 Growing DSS: A F!exible, Evolutionary Approach 111
E. Gerald Hurst, Jr., David N. Ness, Thomas J. Gambino,
and Thomas H. Johnson

Nurturing a DSS 111
Case Examples 114
Insights into DSS Cultivation 116
Conclusion 1 29

Chapter 7 Building A Decision Support System: The Mythical
Man-Month Revisited 133
Peter G. W. Keen and Thomas J. Gambino

Introduction 133
School Finance Policy Issues 136
ISSPA Design Features 137
The Development Process 141
Principles of Adaptive Design 152
Command-Based DSS and User Verbs 159
APL and the Mythical Man-Month 162
Conclusion: Guidelines for Building DSS 168
CON TEN TS  ix

Chapter8 Meta-Design Considerations in Building DSS 173
Jeffrey H. Moore and Michael G. Chang

Background of DSS Issues 174
Overview of Some DSS Frameworks 178
A DSS Design Framework 185
The First DSS Example: The Eastern Manufacturing Company 189
The Second DSS Example: Western Electronics 194
Summary of Meta-Design Issues 201
Concluding Remarks 203

Chapter 9 Artificial Intelligence Research and Decision Support
Systems 205
G. Anthony Gorry and Rand B. Krumland

Introduction 205
Models as Puzzles 206
The Decision Support System as a Consultant 208
Progress in Artificial Intelligence 209
The Contribution of Artificial Intelligence Research to DSS 216

Chapter 10 A Decision Oriented Approach to Building DSS 221
Gharles B. Stabell

Introduction: A Decline of the D in DSS? 221
Decision Research: Description and Diagnosis of Decision Making
in Organizations 232
Principles and Guidelines for a Decision-Oriented Design 248
Summary: Alternative Approaches to the Development of DSS? 255