Decision Support Systems Wisdom
Charles Stabell noted in a 1983 paper titled "A Decision-Oriented Approach to Building DSS" that "... the diagnosis of current decision making and the specification of changes in decision processes are the activities that provide the key inputs to the design of the DSS. Diagnosis is the identification of problems (or opportunities for improvement) in current decision behavior; it involves determining how decisions are currently made, specifying how decisions should be made, and understanding why decisions are not made as they should be. Specification of changes in decision processes involves choosing what specific improvements in decision behavior are to be achieved and thus defining the objectives for the development of a computer-based DSS."
from Stabell, C. B., "A Decision-Oriented Approach to Building DSS", Chapter 10 in Bennett, J. L., Building Decision Support Systems, Reading, MA: Addison-Wesley, 1983.
appeared in DSS News, December 2, 2001, Vol. 2, No. 25
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