Book Contents

Ch. 1
Supporting Business Decision-Making

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A New DSS Framework

Column one of Table 1.2 list five broad categories of Decision Support Systems that differ in terms of the DSS technology component, including Communications-Driven DSS, Data-Driven DSS, Document-Driven DSS, Knowledge-Driven DSS and Model-Driven DSS. Subsequent chapters explain these categories in more detail and identify development and implementation issues. The new DSS framework also categorizes Decision Support Systems by user groups intra-organizational and inter-organizational. The new category called Inter-Organizational DSS helps us focus on the broadening of the DSS user group to include external stakeholders.

Dominant DSS Component

User Groups:

Internal, External


General, Specific




Communications-Driven DSS

Internal teams, now expanding

Conduct a meeting

Bulletin Board

Help users collaborate

Web or Client/Server


Data-Driven DSS

Managers, staff, now suppliers

Query a Data Warehouse

Main Frame, Client/Server, Web

Document base

Document-Driven DSS

Specialists and user group is expanding

Search Web pages

Find documents


Knowledge base

Knowledge-Driven DSS

Internal users, now customers

Management Advice

Choose products

Client/Server, Web


Model-Driven DSS

Managers and staff, now customers

Crew Scheduling

Decision Analysis

Stand-alone PC

Table 1.2. A New DSS Framework.

From a different perspective, Decision Support Systems can be categorized by the purpose of the DSS. Many DSS have a narrow, focused, specific purpose rather than a general purpose. Finally, DSS can be categorized by the basic enabling technology. The Web is an important new development arena for DSS so it is crucial to examine and understand Web-Based DSS. We can use dominant DSS component, user group, purpose and enabling technology to categorize a specific system. For example, we may want to build a Model-Driven, Inter-Organizational, Product Design, Web-Based DSS.


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