Ch. 3
Analyzing Business Decision Processes

Alexis, M. and C. Z. Wilson. Organizational Decision Making. Englewood Cliffs, N.J.: Prentice-Hall, 1967.

Anthony, R.N. Planning and Control Systems: A Framework for Analysis. Harvard University, Cambridge, MA, 1965.

Cyert, R.M., W.R. Dill, and J.G. March "The Role of Expectations in Business Decision-making" Administrative Science Quarterly, Vol. 3 No. 3 (December 1958), pp. 307-340.

Delbecq, A.L., A.H. Van de Ven, and D. H. Gustafson. Group Techniques for Program Planning. Glenview, IL: Scott, Foresman, Inc., 1975.

Hammer, Michael. "Reengineering Work: Don't Automate, Obliterate." Harvard Business Review, July–August 1990.

Hammer, Michael, and James Champy, Reengineering the Corporation. Harper Collins, New York, 1993, pp. 36-39

Janis, I. L. and L. Mann. Decision Making: A Psychological Analysis of Conflict, Choice and Commitment. New York: The Free Press, 1977.

Keen, P. G. W. and M. S. Scott Morton. Decision Support Systems: An Organizational Perspective. Reading, MA: Addison-Wesley, Inc., 1978.

Mintzberg, H. The Nature of Managerial Work. New York: Harper and Row, 1973.

Mintzberg, H., D. Raisinghani, and A. Theoret. "The Structure of 'Unstructured' Decision Processes." Administrative Science Quarterly, Vol. 21, June 1976, pp. 246-275.

Pritsker, A. Alan B. and C. Elliot Sigal. Management Decision Making: A Network Simulation Approach. Englewood Cliffs, NJ: Prentice-Hall Inc., 1983.

Simon, H.A. "The New Science of Management Decision." The Shape of Automation for Men and Management. New York: Harper Torch Books, 1965.

Trull, S. G. "Some Factors Involved in Determining Total Decision Success." Management Science (February 1966, B-270-B-280.

Turban, E. Decision Support and Expert Systems: Management Support Systems. (Fourth Edition) Englewood Cliffs, NJ.: Prentice Hall, Inc, 1995.

Vroom, V. and P. Yetton. Leadership and Decision-Making. Pittsburgh: University of Pittsburgh Press, 1973.