Ch. 8
Implementing Communications-Driven and Group Decision Support Systems

Communication technologies can be used to support many different purposes in companies. It has become important to manage and support communications among team members as well as communication between the organization and its stakeholders like customers and suppliers. Creating an integrated strategy for deploying Communications-Driven DSS that addresses all of these needs is important.

Multi-participant systems like Group and Inter-Organizational DSS create complex implementation issues. Networking issues create challenges for many types of DSS, but especially for systems with many participants. An Enterprise-Wide DSS grows and inevitably becomes a major part of the overall information systems infrastructure.