Guidewire Selected by CNA for Enterprise-Wide Claim Initiative

New Claim End Game Solution to Provide Comprehensive, Modern Infrastructure For Claim Organization

SAN MATEO, Calif., June 16, 2003 -- Guidewire Software, a leading provider of claims solutions to property and casualty insurers, announced today that CNA, a leading business insurer, has selected Guidewire ClaimCenter as the technology cornerstone of an enterprise-wide initiative to enhance its Claim operations. ClaimCenter will provide a foundation for the improvement of CNA claim systems used by thousands of claim adjusters worldwide.

"The collaboration of our Claim End-Game Solutions initiative and Guidewire ClaimCenter will provide us with capabilities to establish a leading industry position in claim processes as well as improve customer service," said Dean Harring, executive vice president and chief claim officer, CNA Property & Casualty Operations.

Guidewire ClaimCenter will provide CNA's experienced claim professionals with an integrated claim environment for collaborating with other business functions throughout the claim process, managing claim information, identifying process improvement opportunities and sharing best practices.

Guidewire ClaimCenter represents a generational advance over existing claims systems. ClaimCenter's innovative features include:

     * Automated, rules-driven claim segmentation and assignment
     * Continuous tracking and management of all claim handling activities
     * Real-time, multi-party collaboration among distributed claim handlers
     * Streamlined navigation to external tools such as correspondence and
       estimation
     * Real-time supervisory visibility into aggregate and individual
       workloads
     * Flexible exception flagging and handling to identify and act on
       important claims
     * Extension and configuration of the data model and user interfaces using
       XML

Guidewire ClaimCenter uses proven software technology and applies flexible business rules to implement customer-specific claim handling practices, allowing insurers to tailor the system to their unique business requirements. It is a J2EE (Java 2 Platform, Enterprise Edition) application, written entirely in Java. At CNA, ClaimCenter is being deployed on the IBM WebSphere application server, the IBM AIX operating system, and the Oracle 9i database management system, and will integrate with multiple legacy systems.

"Guidewire is committed to ensuring the success of CNA's Claim End Game Solution initiative," said John Raguin, chief executive officer of Guidewire Software. "We look forward to providing CNA claim professionals with the most powerful, flexible, and easy-to-use claims system in the insurance industry."

About CNA

CNA is the country's fourth largest commercial insurance writer, the 11th largest property and casualty company and the 51st largest life insurance company. CNA's insurance products include standard commercial lines, specialty lines, surety, reinsurance, marine and other property and casualty coverages; life and accident insurance; group long term care, disability and life insurance; and pension products. CNA services include risk management, information services, underwriting, risk control and claims administration. For more information, please visit CNA at http://www.cna.com.

About Guidewire Software

Guidewire Software is a leading provider of claims solutions to property and casualty insurers. Guidewire applies the latest proven software technology to help insurers run their claims operations and reduce avoidable claims costs. Guidewire ClaimCenter is a comprehensive, next-generation claims system that uses business rules to implement claim handling best practices and reduce leakage throughout the claim process. For more information, please visit http://www.guidewire.com.

NOTE: CNA is a registered service mark, trade name and domain name of CNA Financial Corporation. Guidewire Software and Guidewire ClaimCenter are trademarks of Guidewire Software, Inc. Java and J2EE are trademarks of Sun Microsystems, Inc. IBM, WebSphere, and AIX are trademarks of International Business Machines Corporation. Oracle is a trademark of Oracle Corporation.

SOURCE Guidewire Software, Inc.

Web Site: http://www.guidewire.com http://www.cna.com