Ch. 3
Analyzing Business Decision Processes

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Contents

• Introduction
  
• Managerial Decisions
  
• Decision-Making and Problem-Solving
  
• Decision-Making Context
  
• Decision-Making Processes
  
• A General Decision Process Model
  
• "Good" Decision-Making
  
• Redesigning Decision Processes
  
• Conclusions and Commentary
  
• Questions
  
• Case Study - Home Specialties
• Case Study (cont) - Home Specialties Intensive Search
  
• An Executive's Perspective on Automating Decision Processes from 1967
• References