Ch. 8
Implementing Communications-Driven and Group Decision Support Systems

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Contents

• Introduction
  
• Key Terms
  
• Group Decision Support Situations
  
• Group Support Tools
  
• Group Decision Support Systems
  
• Groupware
  
• Interactive Video
  
• Evaluating Group Support Tools
  
• A Managerial Perspective on Group Decision Support
  
• A Contingency Theory
  
• Group Decision Support Systems Benefits
  
• Virtual Organizations
  
• Benefits of a Virtual Organization
  
• Aligning Information Systems and Organizational Structures
• Conclusions and Commentary
  
• Questions
  
• Case Study - IBM and GroupSystems
  
• References
  
• Web Links