Siemens Power Selects ClickSoftware for 2,000-Strong Field Force; Work for More Than 2,000 Field Service Personnel Worldwide Now Powered by ClickSoftware

CAMPBELL, CA Aug. 20, 2002 --Siemens Westinghouse Power Corporation (SWPC), the world's 2nd largest provider of power generation equipment, will implement ClickSoftware's (Nasdaq:CKSW) ServiceOptimization Suite to manage both planned and unplanned power plant outages with optimum efficiency for its customers.

SWPC requires a system that can manage project-oriented jobs for more than 2,000 field service personnel across North America and Europe. ClickSoftware's ServiceOptimization Suite will provide SWPC with the ability to maximize resource utilization enterprise-wide. After a thorough evaluation process, the ClickSoftware solution was chosen for its award-winning user interface, stability, scalability and ability to mange complex projects.

"Customers are at the core of what we do. ClickSchedule will help us efficiently manage the resources necessary to serve our customers well," said Ruben Timmer, manager, business process engineering at SWPC. "We are expecting significant growth in our service business in the next few years, so the need for a service optimization solution that could scale with us and maintain performance became a top priority."

Over half of SWPC's jobs last between a week and eighteen months, meaning the software had to be able to manage multi-day tasks, where several resource teams need to be coordinated at different times across several business units. ClickSchedule will calculate optimal resource allocation and load balancing, taking into account shifts, visa requirements, regulatory compliance, the use of external contractors, and other parameters.

"ClickSoftware has been working with Siemens Medical for over 18 months, during which time they have seen engineer utilization increase by 10% and travel time reduced by 15%. Hence, we had already demonstrated to SWPC real quantifiable benefits of implementing a service optimization solution," said Dr Moshe BenBassat, CEO of ClickSoftware. "On top of this experience, the strength of the solution meant we came into this project immediately able to take on the complex needs of SWPC's service operation."

About ClickSoftware

ClickSoftware is the leading provider of end-to-end service optimization solutions that maximize service revenue and customer responsiveness while minimizing costs. ClickSoftware's ServiceOptimization suite includes strategic and tactical workforce planning, optimized service scheduling, intelligent problem resolution, wireless workforce management, and business analytics, connecting all organizational levels and all functions. The company is headquartered in Campbell, Calif. with offices throughout the United States, Belgium, Canada, Germany, Israel, and the United Kingdom. For more information about ClickSoftware, call 408/377-6088 or 888/438-3308 or visit

About Siemens Westinghouse Power Corporation

Siemens Westinghouse Power Corporation (SWPC), headquartered in Orlando, Fla., is the regional business entity in the Americas for Siemens Power Generation's global fossil power generation business, which has an installed fleet of more than 550,000 megawatts worldwide. Siemens Power Generation offers a full spectrum of innovative, environmentally friendly, cost-effective products, and an unparalleled level of service and support, including gas and steam turbine-generator technology; world-class process control and power management systems; operations and maintenance support; power plant modernization and upgrades; and fuel cells for the distributed generation market. With more than 26,000 employees worldwide, Siemens Power Generation is committed to improving operating plant competitiveness and profitability by delivering technology-based solutions to its customers.

This press release contains express or implied forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding ClickSoftware's products and markets, product functionality in future installations and benefits derived there from, and may include implied statements concerning market acceptance of our products, and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding product installation; uncertainties regarding continued market acceptance of our products; uncertainties regarding our intellectual property; and the uncertain effects of competition and other factors on our results of operations. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended September 30, 2000, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. ClickSoftware does not undertake to update any forward-looking statements.


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