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Table of Contents
Decision Support Systems Hyperbook
by D. J. Power
Ch. 1 Supporting Business Decision-Making
- Introduction
- A Brief History of Decision Support Systems
- A Conceptual Perspective
- Characteristics of DSS
- Management Information
- DSS versus MIS
- Decision Support versus Transaction Processing Systems
- What is a system?
- Major differences
- Examples of DSS Applications
- Alter’s Taxonomy
- Other Taxonomies or Frameworks
- An Expanded DSS Framework
- Five Main Categories of DSS
- Three Secondary Dimensions of DSS
- A New DSS Framework
- Building Decision Support Systems
- Conclusions and Commentary
- Questions
- Brief Examples of DSS Implementations
- References
Ch. 2 Gaining Competitive Advantage with DSS
- Introduction
- Technology Trends
- Gaining Competitive Advantage
- How can DSS provide a Competitive Advantage?
- Examples of Strategic DSS and SIS
- Identifying DSS Opportunities and IS Planning
- Risks and Benefits
- Conclusions and Commentary
- Questions
- Wal-Mart Case Example
- References
Ch. 3 Analyzing Business Decision Processes
- Introduction
- Managerial Decisions
- Decision-Making and Problem-Solving
- Decision-Making Context
- Decision-Making Processes
- A General Decision Process Model
- "Good" Decision-Making
- Redesigning Decision Processes
- Conclusions and Commentary
- Questions
- Case Study - Home Specialties
- Case Study (cont) - Home Specialties Intensive Search
- An Executive's Perspective on Automating Decision Processes from 1967
- References
Ch. 4 Designing and Developing Decision Support Systems
- Introduction
- Overview of Design and Development Issues
- Decision-Oriented Diagnosis
- Prepare a Feasibility Study
- Choose a Development Approach
- Systems Development Life Cycle Approach
- Rapid Prototyping
- End-User DSS Development
- DSS Project Management
- Outsourcing
- DSS Project Participants
- DSS Design and Development Conclusions
- Questions
- Case Study: MIDS at Lockheed-Georgia
- DSS Feasibility Study Outline
- References
Ch. 5 Designing and Evaluating DSS User Interfaces
- Introduction
- User Interfaces: An Overview
- User Interface Styles
- ROMC Design Approach
- Building the DSS User Interface
- Comments on Design Elements
- Guidelines for Dialog and User Interface Design
- Factors Influencing User Interface Design Success
- Discussion and Commentary
- Questions
- References
- DSS User Interface Web References
- Appendix 5.1 User Centered Design Guidelines
Ch. 6 Understanding DSS Architecture, Networking, and Security Issues
- Introduction
- DSS Architecture and IS/IT Infrastructure
- Defining the DSS Architecture
- A Client/Server Architecture
- Networking Issues
- Sharing Resources
- Connecting the Resources: TCP/IP
- Why TCP/IP?
- TCP/IP Protocol
- Improving Security for Decision Support Systems
- Evaluation: Evaluating Security Needs
- Implementation: Remedying problems and implementing solutions
- Feedback: Observing Operations and Maintaining Security Solutions
- Staying Informed
- Conclusions
- Questions
- Case Study - First Security Bank
- References
- Web Resources
Ch. 7 Building Data-Driven DSS
- Introduction
- Data-Driven DSS Overview
- Data Warehouses
- Online Analytical Processing
- Executive Information Systems
- Geographic Information Systems and Spatial DSS
- Comparing DSS Data and Operating Data
- Data Structures
- Time Span and Summarization
- Data Volatility and Data Dimensions
- Metadata
- An Inter-Connected Data-Driven DSS Architecture
- Implementing a Data-Driven DSS
- Developing an EIS
- Finding Success
- Conclusions
- Questions
- Case Study - MasterCard
- References
- Web References
Ch. 8 Implementing Communications-Driven and Group DSS
- Introduction
- Key Terms
- Group Decision Support Situations
- Group Support Tools
- Group Decision Support Systems
- Groupware
- Interactive Video
- Evaluating Group Support Tools
- A Managerial Perspective on Group Decision Support
- A Contingency Theory
- Group Decision Support Systems Benefits
- Virtual Organizations
- Benefits of a Virtual Organization
- Aligning Information Systems and Organizational Structures
- Conclusions and Commentary
- Questions
- Case Study - IBM and GroupSystems
- References
- Web Links
Ch. 9 Building Model-Driven DSS
- Introduction
- Modeling Decision Situations
- Modeling
- Model Assumptions
- General Types of Models
- A DSS with Multiple Model Types
- General Problem Types
- Accounting and Financial Models
- Break-Even Analysis
- Budget Financial Models
- Pro Forma Financial Statements
- Ratio Analysis
- Decision Analysis Models
- Analytical Hierarchy Process (AHP)
- Decision Trees and Multi-attribute
Utility Models
- Influence Diagrams
- Forecasting Models
- Network and Optimization Models
- Simulation Models
- Major Characteristics of Simulation
- Advantages and Disadvantages of
Simulation
- Simulation Methodology
- Types of Simulation
- Modeling Languages and Spreadsheets
- Electronic Spreadsheets
- Development Packages
- Conclusions and Commentary
- Questions and Exercises
- Model-Driven DSS Examples –
Airline Industry
- Model-Driven DSS Software
- References
- Web Links
Ch. 10 Building Knowledge-Driven DSS and Mining Data
- Introduction
- Key Terms and Concepts
- Other Important Terms
- Characteristics of Knowledge-Driven DSS
- Managing Knowledge-Driven DSS Projects
- Using Rules for Knowledge-Driven
DSS
- Advantages and Limitations of Rules
- Knowledge-Driven DSS Examples
- Data Mining and Creating
Knowledge
- Data Mining Techniques and Tools
- Case-Based Reasoning, Data Visualization, Fuzzy Query and Analysis
- Genetic Algorithms, Neural Networks
- Data Mining Process
- Data Mining Examples
- Evaluating Development Packages
- Conclusions and Commentary
- Questions and Exercises
- Case Study - For Underwriting, NC
Blue Turns to an Expert
- References
- Web Links
Ch. 11 Building Web-Based and Inter-Organizational DSS
- Introduction
- Key Terms
- Designing and Developing Web-Based
DSS
- Managing Web-Based and
Inter-Organizational DSS
- Advanced Inter-Organizational Systems
- Some Examples
- Examples of Web-Based DSS
Development Software
- Examples of Web-Based DSS
- Companies with Web-Based DSS
- Advantages and Disadvantages of
Web-Based DSS
- Conclusions about Web-Based and
Inter-Organizational DSS
- Questions
- JavaScript Exercises
- Examples of Web-Based DSS
- SimScope: An Inter-Organizational,
Web-Based DSS
- References
Ch. 12 Evaluating Decision Support Systems Projects
- Introduction
- DSS Project Evaluation Process
- Evaluation Tools and Techniques
- Cost-Benefit Analysis
- Cost-Effectiveness Analysis and Incremental Value Analysis
- Qualitative Benefits Scenario Approach
- Research and Development Options Approach
- Scoring Approach
- DSS Project Evaluation Criteria and Risk Factors
- International and Cultural Issues
- Ethics and Privacy Issues
- Conclusions
- Questions
- Case Example - Metropolis International Airport
- References